VANCOUVER (NEWS 1130) – The CEO of TransLink is hoping the federal government keeps its promise to contribute some of the money needed to fix transit issues.
Kevin Desmond says customer experience will only improve if we invest in the system, otherwise, there just isn’t any way to address issues like under serviced routes and overcrowding.
“That is going to require as well some new funding going forward, so I am focused on how to improve the customer experience both within the resources that TransLink has and hopefully if we can obtain new funding to grow the system; that is where the real customer relief is going to be.”
“That would include a 50 per cent contribution to the TransLink regional transit needs and that is a big boost from the prior 33 per cent assumption of federal revenue,” he explains.
Desmond believes people will always be critical of a company that serves so many but is quick to point out TransLink runs a system that is envied by many cities in the world.
Will Kevin Desmond Last?
I am beginning to wonder why TransLink hired this chap from Seattle, as he seems a wee bit out of his depth.
Zwei’s opinion is that Kevin Desmond was given the nod because of his familiarity with light-metro, which indeed the Seattle LRT is with now well over 80% of it route grade seperated either on viaduct or in a tunnel.
Mr. Desmond does have a good record winning plebiscites in King County, but his unfamiliarity with TransLink and especially the driverless SkyTrain light-metro, which he is looking into to operate 24 hours a day, could be his Achilles heel.
He erroneously claimed that the vehicles have only four hours each night available for maintenance. It’s not the cars old chum, which a maintained as per schedule; it is the signalling system which needs to be constantly checked and kept in good repair, lest the system stops working during revenue operation. Driverless transit systems need down time every day to maintain good operation, unlike light rail, which with driver, does not have the problems that a driverless transit system does and can operate 24/7 if need be.
The cliche; “TransLink runs a system that is envied by many cities in the world.” is so tiresome that it makes the BS metre go off the dial. Just what cities envy Vancouver Mr. Desmond, please name names, because with Zwei’s 30 years experience very few cities knows very much about Vancouver’s transit system, let alone envying it.
This smacks of ignorance and I am beginning to wonder if Mr. Desmond will last any longer than Tom Prendergast.
TransLink needs help to improve customer experience: CEO
Posted May 3, 2016(Photo by Dustin Godfrey for NEWS 1130)
TransLink runs a system that is envied by many cities in the world: CEO