TransLink CEO Kevin Desmond Must Resign – Canada Line Chaos
Snow was predicted in Metro Vancouver 48 hours ago and today, when it snowed TransLink was completely unprepared!
Eighteen buses were involved in collisions on Friday, but that is not the story. It is what happened on the Canada Line in Friday’s afternoon rush that demonstrates total incompetence at TransLink and ultimately TransLink’s CEO Kevin Desmond must take blame.
My wife, who works in Vancouver takes transit daily and with today’s snow she was confident of a secure journey home with minimal delays due to weather.
Not with TransLink!
It took almost an hour for the Canada Line mini-metro to travel from Broadway Station to Marine Drive, with the train creeping along the route.
At Marine Drive Station, the train finally went ka-put and the customers were left on the train for 15 minutes, then forced onto the platform for a further 15 minutes. Ultimately TransLink closed the station and forced customers onto the street, to join a now over a thousand passengers already chased from their trains and waiting for promised buses that never came.
Only two buses in 40 minutes arrive, with one being a small shuttle bus and they only went to the airport, no buses to Bridgeport station, the main transit hub! Brilliant!
Minor fights and scuffles were taking place on the buses as passengers crushed forward to escape the cold and snow.
During this time, almost one hour, no one from TransLink was around to control the mob and people were now in a lynching mood.
My wife escaped the ever growing ugly crowd on the small shuttle-bus to the airport to get warm, leaving the chaos and near riot at Marine Drive Station.
This should not have happened and the complete lack of any customer service,certainly indicates Translink’s management are completely out of touch and ultimately, TransLink’s new CEO Kevin Desmond must take full responsibility and he must resign.
Not only must Kevin Desmond resign, the entire senior management at BC Rapid Transit should be fired for sheer incompetence.
Addendum: CKNW Radio is reporting that TransLink is claiming a bus bridge is operating between Marine Drive and Bridgeport. It is a complete lie, there is no bus bridge, as witnessed by my wife. CEO Kevin Desmond must resign!