TransLink Spinning In Circles

So, it took the compass Card to make transit more user friendly – NOT!

Is not TransLink’s main function to make transit user friendly, so more people perceive it is a good product, use it  and hope, vote accordingly if there is another plebiscite?

This is pure spin, by an organization, that can’t seem to get it’s act together.

It doesn’t take a Compass Card to provide good service, rather good management, something that TransLink dearly lacks.

Memo to TransLink: Forget about the Compass Card, the Census and trip diaries; get out of your TransLink paid car allowance cars and ride the system. Yes, ride the system for a week and all you need to know to improve the transit system will will be clear.

 

The knowledge the Compass Card provides, put to good use by TransLink.

 

TransLink using data from 1-million Compass Cards to improve service

Vancouver, BC, Canada / News Talk 980 CKNW | Vancouver’s News. Vancouver’s Talk
Posted: May 15, 2017

TransLink using data from 1-million Compass Cards to improve serviceTransLink says data from the one-million Compass Cards will help them adjust service to better meet commuters’ needs.

Spokesperson Jill Drews says data has always been collected over the years, but says the card has helped increase the amount of information available.

“So planners before would use things like census data and we did a trip diary survey every few years to find out how customers used the system, but now with Compass, we’re able to see what all of our customers are doing and target service where it’s needed to make the system more efficient.”

She says they are hoping to see if more customers use a particular route versus other options.

“We could also see if the demand is exceeding the capacity and maybe increase service or propose new route space.”

But she says they are respecting passengers’ privacy.

“All of the procedures that we use for the compass program adhere to the BC Freedom of Information and Protection of Privacy Act.”

Drews says 95 per cent of trips on the transit system right now involve a compass product.

 

 

Comments

One Response to “TransLink Spinning In Circles”
  1. eric chris says:

    Looks like TransLink barely averted the imminent derailment of the c-line, one more time. It’s just a matter of time.

    “A mechanical issue that caused a delay to Canada Line between Oakridge and Bridgeport Stations has been resolved as of 2 p.m. PT. TransLink says they have placed additional security and Transit Police at the stations to ensure passenger safety and crowd control.”

    Crowd control? Was there a riot? Was it serious? What happened? TransLink isn’t forthcoming with too many details, as usual.

    http://www.cbc.ca/news/canada/british-columbia/canada-line-service-disruption-between-oakridge-and-bridgeport-stations-resolved-1.4124286

    More spin from the propagandists at TransLink on Compass? Can’t they just drop it and admit that they awarded the $200 million for Compass to a crony?

    http://www.cbc.ca/news/canada/british-columbia/compass-card-fare-gate-timeline-1.3475613

    Compass is obsolete, and the $200 million flushed down the loo on Compass has just added more “employees” to TransLink’s bloated bureaucracy to “administer” Compass. Smart phones can do what Compass does for free, and users taking transit can tap in and out with smart phones like they do at the grocery store. How can the “spendthrifts” at TransLink justify the annual $12 million “administration” fee for Compass when they can switch to smart phones for free? What’s taking “TransLink” so long to get with it?

    “MARCH 16, 2016 — 8:00AM: Metro Transit riders [who don’t live in Vancouver] soon will be able to pay their fares with their smartphones… This will be a game changer,” said Adam Mehl … The electronic payment feature, which can be used on bus, light-rail and commuter rail lines, could speed boarding by 3 to 6 seconds per passenger and help cut costs”.

    http://www.startribune.com/new-metro-transit-app-will-allow-riders-to-pay-by-phone/372205851/

    “NOVEMBER 3, 2016 — 9:59PM”: a few months later, and people who don’t use transit in Vancouver are using smartphones and cutting costs for public transit. There that was easy and saved, uh, $200 million, the un-TransLink way.

    http://www.startribune.com/new-metro-transit-app-allows-paying-fares-with-smartphones/399827841/

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